Financial Advice Disclosure Statement

This statement gives you an overview of Tanta, the financial advice we provide, our duties and obligations to you, our fees, and how we handle any complaints.

About our business

Tanta Limited holds a full Financial Advice Provider licence issued by the Financial Markets Authority (FMA) to provide financial advice services. Our Financial Service Provider number is FSP736931.

The nature and scope of our advice

Our services

• Mortgage and home loan advice
• KiwiSaver advice and investment strategies

Products we can provide advice on

• Home loans and mortgages, including refinancing, construction, new-build lending, top-ups and first home loan schemes
• KiwiSaver and managed fund investment options

We do not provide advice on personal or life insurance, commercial or business insurance, estate planning, or tax. If you would like advice on these, you will need to consult a specialist.

Our product providers

We hold agencies with the following lenders: ASB, ANZ, BNZ, Westpac, SBS, Kiwibank, Heartland, Resimac, Avanti, Bluestone, Bank of China, China Construction Bank, Liberty Finance, The Co-operative Bank, Pepper Money, Basecorp, Prospa, Cressida, DBR, First Mortgage Trust, Southern Cross Partners, ASAP Finance, CFML Loans and Plus Finance.

We hold agencies with the following KiwiSaver and investment providers: Juno, Pathfinder, Booster, Generate and Summer KiwiSaver.

Our fees

For the majority of our services we are paid by commission from the product provider, and no fees are charged by us to you. The actual fee, if any, depends on the nature and scope of the advice or service. We will discuss and agree any fees with you, and explain how they are payable, before we proceed.

Where another service provider is needed to support the overall advice, for example a solicitor, property valuer or accountant, they will charge for their services and bill you directly. We do not bill on their behalf.

Commissions

For services relating to loan and investment products, commission may be paid to us by the product provider as follows:

• Initial commission: a percentage of your loan balance or investment contributions.
• Ongoing commission: a percentage of your outstanding loan amount or investment balance, usually calculated each month that you hold the loan or investment.

Commission amounts vary between products and providers, and will be disclosed to you once the nature and scope of the advice you need is known.

How we manage conflicts of interest

Tanta receives commission from lenders and KiwiSaver providers when we place a client with them for the services requested. We may also receive indirect benefits such as attendance at events, subsidised or free training, and promotional items. We recognise these can create a conflict between the advice that is best for you and the outcome for us. To manage this, we:

• Follow an advice process that ensures our recommendations are based on your goals and circumstances.
• Provide all advisers with annual training on managing conflicts of interest.
• Maintain registers of conflicts of interest and of the gifts and incentives we receive, and monitor them regularly.
• Undertake an annual independent compliance assurance review.

Our duties to you

Tanta, and anyone who gives advice on our behalf, is bound by the duties in the Financial Markets Conduct Act 2013 (sections 431I, 431K, 431L and 431M) to:

• Meet the standards of competence, knowledge and skill set out in the Code of Conduct.
• Give priority to your interests.
• Exercise care, diligence and skill.
• Meet the standards of ethical behaviour, conduct and client care set out in the Code of Conduct.

If something goes wrong

Our internal complaints process

If you have a problem, concern or complaint about any part of our service, please tell us so we can try to put it right. You can make a complaint by emailing support@tanta.co.nz, or by contacting our complaints manager, Chris, at chris@tanta.co.nz or on 09 242 2440.

Once we receive your complaint, we will let you know how we will address it, gather any information we need, and aim to resolve it within two working days. If we cannot resolve it in that time, we will update you on the next steps.

Our external complaints process

If we cannot resolve your complaint, you can contact our dispute resolution scheme. Tanta is a member of Financial Services Complaints Limited (FSCL), an independent, not-for-profit dispute resolution service. This service is free to you.

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